Help Policy

We are committed to providing exceptional support to our users. This Help Policy outlines the level of support you can expect from us as a user of our Shopify apps.

Help channels

Help scope

Our help team is available to assist you with:

• General Inquiries — Questions related to app features, functionalities, pricing, and compatibility.
• Technical Support — Assistance with troubleshooting technical issues and errors within the app.
• Guidance — Recommendations on best practices, setup instructions, and usage tips.
• Bug Reporting — Reporting and resolution of bugs or unexpected behavior within the app.

Help Exclusions

Our help does not cover:

• Customization — We do not provide support for customizing the app beyond its documented features.
• Third-party Integrations — Assistance with third-party integrations or compatibility with other apps or services is not included in our help scope.
• Development — We are unable to help with code modifications, development, or customization of the app's underlying codebase.

Response time

We strive to respond to all support inquiries within 24 hours during business days.

Bug fixes and updates

We are dedicated to providing regular updates and bug fixes to enhance the functionality and stability of our app. Critical bugs affecting app functionality will be addressed with the highest priority, and updates will be released accordingly.

Support hours

Our support team operates during standard business hours, which are 9am-5pm EST, Monday to Friday. Any inquiries received outside of these hours will be addressed promptly during the next available support window.

Feedback and suggestions

We value your feedback and suggestions for improving our apps. If you have any ideas, feature requests, or suggestions for enhancements, please feel free to share them with us!

Policy updates

We reserve the right to update this Help Policy periodically to reflect changes in our support offerings or business practices. Any updates to the policy will be communicated through our website or via email.

Agreement

By using our apps, you agree to abide by the terms outlined in this Help Policy. If you have any questions or concerns regarding our support services, please don't hesitate to contact us.