What do I do if the app does not load?

All of our apps are built with the Shopify App Bridge, and they render in the Shopify embedded app home surface.

If you can see the main menu of the app but nothing else, then Shopify did not load the app into the embedded app home.

There are many things that can prevent Shopify from loading the app, including temporary connection problems, or issues with your browser cache or cookies.

If the app does not load:

Check the Shopify status page for outages
Log out of your store and then log back in
Log into your store in an 'Incognito' or 'Private' window
Log into your store using a different browser or a different computer
Turn off any ad-blocking or cookie-blocking browser extensions
Clear your browser cache
Wait a few minutes and then try again

If none of the above suggestions help, please contact Shopify for assistance.